MHRT/CSP Procedural Guidelines


A. Maine DHHS Office of Substance Abuse and Mental Health Services (SAMHS) and Office of Child and Family Services (OCFS)

The SAMHS and OCFS have responsibility for ensuring that all crisis resolution workers possess the competencies necessary to provide quality services, and the MHRT/CSP certification program operates in a fair and equitable manner.  The SAMHS and OCFS have assigned responsibility for administering the MHRT/CSP certification program to the Muskie School’s Center for Learning.

B. The Center for Learning (CFL)

The Muskie School’s Center for Learning serves as the SAMHS and OCFS designee to administer the MHRT/CSP certification program. This includes reviewing applications from authorized agencies, and approving or denying these requests. CFL issues certificates to authorized agencies so that they can be distributed to employees. CFL also maintains a database to track certification information.

Note: The Center for Learning distributes certificates to authorized agencies only, and not to individual applicants.  

The Center for Learning will collaborate with SAMHS and OCFS to develop and implement a quality assurance plan. The MHRT/CSP quality assurance program may consist of visits to authorized agencies in order to ensure thoroughness and accuracy of record keeping for certification procedures.

C. Maine Crisis Network (MCN)

The Maine Crisis Network serves as the conduit of information for the crisis system of Maine. Each agency has representation as part of the Network. The Maine Crisis Network members have put forth great efforts to learn from consumer feedback and needs. Systemic trends, current research, and considerable experience of the Network members have assisted them to offer more supportive, efficient, and clinically targeted services to Maine’s communities. Much time and effort has been spent by members of the MCN to create the Crisis Training Curriculum for the betterment of the behavioral health community in the state of Maine. The role of the MCN includes: continually reviewing and refreshing the curriculum and the Train-the-Trainer’s manual, maintaining a group of certified crisis trainers, and working in conjunction with the Department of Health and Human Services, Office of Substance Abuse and Mental Health Services, Office of Child and Family Services, and the Muskie School’s Center for Learning (CFL.)

D. Authorized Agencies

Certain agencies that provide crisis services to children and adults have been authorized by DHHS to fulfill responsibilities related to MHRT/CSP training and certification.  Authorized agencies maintain documentation that reflects the employee’s MHRT/CSP qualifications and certification. This documentation includes copies of the applicant’s clinical license or credentials (if relevant), degree and transcripts, descriptions of relevant work experience and copies of MHRT/C Certification (if relevant), MHRT/CSP test scores and test dates, dates of completed training, applications for MHRT/CSP certification, as well as copies of MHRT/CSP certificates.

Authorized agencies apply for MHRT/CSP certification by submitting a standard application to CFL. These authorized agencies apply on behalf of their employees who are seeking MHRT/CSP certification.  Authorized agencies give the original MHRT/CSP certificate to the individual who has earned the certification.  Individuals can then provide a copy of their certificate to any agency provider who hires them as a MHRT/CSP thereafter.

Agencies keep a copy of all MHRT/CSP certificates for their records.  If individuals lose their MHRT/CSP certificate and need a copy for their new employer, they can approach the original agency provider who issued their MHRT/CSP certificate to request a copy.  If the original agency provider no longer has access to the employee’s MHRT/CSP certificate, the individuals can request a copy of their MHRT/CSP certificate from CFL.

Authorized agencies will be involved with ongoing quality assurance processes. This may include preparing employee records of those who have been certified as a MHRT/CSP to be reviewed by a quality assurance team at the request of SAMHS and/or OCFS.